Desktop Support
3.
7 Full-time 2 days ago Full Job Description Job Summary The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities:
? Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC?s, desktops, laptops, tablets and printers.
? Provide support to client-identified VIPs, and other employees at the client site ? Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
? Perform Install/Move/Add or Change (IMAC) activities.
? Perform all assigned desk-side support activities ? Display outstanding technical and professional services skills at all times ? Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines ? Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair ? Understands and follows all documented service operations policies and procedures.
? Other duties or certifications may be assigned to meet business needs Education and
Experience:
? Typically requires a minim of 2 years of relevant deskside experience Certifications and/or
Qualifications:
? Maintain all required OEM Certifications as directed by Management ? Knowledge of relevant software and hardware systems - Desktop application, desktop hardware, ? Understanding of ITIL methodologies ? A
certification is desired ? May require additional customer-specific certifications or training as required Skills:
? Excellence in communication and customer-facing skills ? Strong oral, written and interpersonal skills ? Ability to follow instructions and processes with minimal instruction ? Ability to lift and or move various computer equipment up to 50 lbs.
Additional requirements may exist if offer of employment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Full-time 2 days ago Full Job Description Job Summary The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities:
? Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC?s, desktops, laptops, tablets and printers.
? Provide support to client-identified VIPs, and other employees at the client site ? Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
? Perform Install/Move/Add or Change (IMAC) activities.
? Perform all assigned desk-side support activities ? Display outstanding technical and professional services skills at all times ? Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines ? Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair ? Understands and follows all documented service operations policies and procedures.
? Other duties or certifications may be assigned to meet business needs Education and
Experience:
? Typically requires a minim of 2 years of relevant deskside experience Certifications and/or
Qualifications:
? Maintain all required OEM Certifications as directed by Management ? Knowledge of relevant software and hardware systems - Desktop application, desktop hardware, ? Understanding of ITIL methodologies ? A
certification is desired ? May require additional customer-specific certifications or training as required Skills:
? Excellence in communication and customer-facing skills ? Strong oral, written and interpersonal skills ? Ability to follow instructions and processes with minimal instruction ? Ability to lift and or move various computer equipment up to 50 lbs.
Additional requirements may exist if offer of employment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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