Technology Support Technician
Allied OneSource Allied OneSource Topeka, KS Topeka, KS Permanent Full-time Contract Permanent Full-time Contract $17 - $18 an hour $17 - $18 an hour 5 days ago 5 days ago 5 days ago We are looking for a bright, adaptable, and hardworking Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment.
As a Technology Support Technician, you will:
Provide desktop and remote technical support to users on end user hardware.
Configure laptops, desktops, tablets, and other devices.
Support peripherals, including printers, scanners, and other devices.
Troubleshoot laptop/desktop PC problems.
Respond and follow-up on customer support problems, providing timely and professional Desktop support to users.
Interface with users, therefore you should be articulate in your communications.
Explain technical intricacies to end users in a way that is easily understood.
Maintain a high-level of customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Qualifications:
2
years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following; Windows 10/7 and Microsoft Office suite Experience using ticketing system (preferably ServiceNOW) Experience a Desktop Specialist Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges.
Strong customer service and end user equipment support skills Strong written and oral communications Ability to work independently and as part of a team.
Proven troubleshooting skills.
Ability to work under pressure Keys for Success Team Member:
You are passionate about collaboration and being part of a driven team! You will be engaging in the overall technical support! A Natural Problem Solver:
You enjoy games, puzzles, and word problems.
You enjoy solving problems and thinking critically on your feet.
Communication:
You know how to earn trust and communicate in a clear, concise, and relevant fashion.
You know the more effectively you communicate, the stronger your professional relationships and collaboration can be! Service Mentality:
You are empathetic, carrying and want to help! You know that any problem can be solved with right attitude, enthusiasm and passion! Job Types:
Full-time, Contract, Permanent Pay:
$17.
00 - $18.
00 per hour
Benefits:
Dental insurance Flexible spending account Health insurance Health savings account Life insurance Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Technology Support Technician, you will:
Provide desktop and remote technical support to users on end user hardware.
Configure laptops, desktops, tablets, and other devices.
Support peripherals, including printers, scanners, and other devices.
Troubleshoot laptop/desktop PC problems.
Respond and follow-up on customer support problems, providing timely and professional Desktop support to users.
Interface with users, therefore you should be articulate in your communications.
Explain technical intricacies to end users in a way that is easily understood.
Maintain a high-level of customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Qualifications:
2
years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following; Windows 10/7 and Microsoft Office suite Experience using ticketing system (preferably ServiceNOW) Experience a Desktop Specialist Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges.
Strong customer service and end user equipment support skills Strong written and oral communications Ability to work independently and as part of a team.
Proven troubleshooting skills.
Ability to work under pressure Keys for Success Team Member:
You are passionate about collaboration and being part of a driven team! You will be engaging in the overall technical support! A Natural Problem Solver:
You enjoy games, puzzles, and word problems.
You enjoy solving problems and thinking critically on your feet.
Communication:
You know how to earn trust and communicate in a clear, concise, and relevant fashion.
You know the more effectively you communicate, the stronger your professional relationships and collaboration can be! Service Mentality:
You are empathetic, carrying and want to help! You know that any problem can be solved with right attitude, enthusiasm and passion! Job Types:
Full-time, Contract, Permanent Pay:
$17.
00 - $18.
00 per hour
Benefits:
Dental insurance Flexible spending account Health insurance Health savings account Life insurance Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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