Desktop Support Specialist
Allied OneSource Allied OneSource Topeka, KS Topeka, KS Temporary Permanent Temp-to-hire Full-time Temporary Permanent Temp-to-hire Full-time $18 - $21 an hour $18 - $21 an hour 6 days ago 6 days ago 6 days ago We are looking for a bright, adaptable, and hardworking Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment.
Provides desktop and remote technical support to users on end user hardware.
Troubleshoots laptop/desktop PC problems.
Responds and follows-up on customer support problems, provides timely and professional Desktop support to users.
You will be interfacing with users, therefore you should be articulate in your communications.
You will need to explain technical intricacies to end users in a way that is easily understood.
You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Responsibilities:
Provides desktop and remote technical support to users on end user hardware.
Configure laptops, desktops, tablets, and other devices.
Support peripherals, including printers, scanners, and other devices.
Troubleshoots laptop/desktop PC problems.
Responds and follows-up on customer support problems, provides timely and professional desktop support to users.
You will be interfacing with users, therefore you should be articulate in your communications.
You will need to explain technical intricacies to end users in a way that is easily understood.
You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Qualifications:
2
years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following; Windows 10/7 and Microsoft Office suite Experience using ticketing system (preferably ServiceNOW) Previous Desktop experience Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges.
Strong customer service and end user equipment support skills Strong written and oral communications Ability to work independently and as part of a team.
Proven troubleshooting skills.
Ability to work under pressure Keys for Success Team Member:
You are passionate about collaboration and being part of a driven team! You will be engaging in the overall technical support! A Natural Problem Solver:
You enjoy games, puzzles, and word problems.
You enjoy solving problems and thinking critically on your feet.
Communication:
You know how to earn trust and communicate in a clear, concise, and relevant fashion.
You know the more effectively you communicate, the stronger your professional relationships and collaboration can be! Service Mentality:
You are empathetic, carrying and want to help! You know that any problem can be solved with right attitude, enthusiasm and passion! Job Types:
Full-time, Permanent, Temp-to-hire Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provides desktop and remote technical support to users on end user hardware.
Troubleshoots laptop/desktop PC problems.
Responds and follows-up on customer support problems, provides timely and professional Desktop support to users.
You will be interfacing with users, therefore you should be articulate in your communications.
You will need to explain technical intricacies to end users in a way that is easily understood.
You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Responsibilities:
Provides desktop and remote technical support to users on end user hardware.
Configure laptops, desktops, tablets, and other devices.
Support peripherals, including printers, scanners, and other devices.
Troubleshoots laptop/desktop PC problems.
Responds and follows-up on customer support problems, provides timely and professional desktop support to users.
You will be interfacing with users, therefore you should be articulate in your communications.
You will need to explain technical intricacies to end users in a way that is easily understood.
You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Qualifications:
2
years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following; Windows 10/7 and Microsoft Office suite Experience using ticketing system (preferably ServiceNOW) Previous Desktop experience Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges.
Strong customer service and end user equipment support skills Strong written and oral communications Ability to work independently and as part of a team.
Proven troubleshooting skills.
Ability to work under pressure Keys for Success Team Member:
You are passionate about collaboration and being part of a driven team! You will be engaging in the overall technical support! A Natural Problem Solver:
You enjoy games, puzzles, and word problems.
You enjoy solving problems and thinking critically on your feet.
Communication:
You know how to earn trust and communicate in a clear, concise, and relevant fashion.
You know the more effectively you communicate, the stronger your professional relationships and collaboration can be! Service Mentality:
You are empathetic, carrying and want to help! You know that any problem can be solved with right attitude, enthusiasm and passion! Job Types:
Full-time, Permanent, Temp-to-hire Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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