Customer Care Specialist
Schendel Lawn and Landscape Schendel Lawn and Landscape Topeka, KS Topeka, KS Full-time Full-time $17 - $22 an hour $17 - $22 an hour 6 days ago 6 days ago 6 days ago ARE YOU A PERSON WHO ENJOYS HELPING OTHERS AND SOLVING PROBLEMS? Schendel Lawn & Landscape, along with its sister company Green Pest Solutions, is looking for a friendly, people-loving person to help us fulfill our promise to customers to make their lives easier.
The Customer Care Specialist is the first impression of Schendel and Green Pest for many of our customers and is the person customers rely on to get the help they need.
Do you enjoy talking to and helping customers all day, every day? Are you organized and able to manage a large volume of small tasks to make sure customer accounts are correct? Do you work well with a fast-paced, Let's get this done right now! group of team members? Are you geared to do whatever is necessary to get the job done for the good of the customer or your fellow co-worker? Are you positive and enthusiastic? If you can say yes to all of the above, keep reading! WHO ARE WE LOOKING FOR? SOMEONE WHO:
Has contagious enthusiasm rooted in an exceptionally positive can-do attitude.
Has an innate desire to help our customers and other co-workers solve their problems.
Is always looking for ways to do things better or more efficiently.
Has a functional understanding of Microsoft Office, email, and texting.
Can learn our software quickly and roll with the many changes we make in how we use the software.
Can figure out the best course of action for the customer without a great deal of guidance.
Pays attention to the details.
We are service companies, and the details affect our customers and the service they receive, so we must enter all data into the system correctly.
WHAT WILL YOU DO AT SCHENDEL LAWN & LANDSCAPE/GREEN PEST SOLUTIONS? Handle a large volume of customer phone calls and digital interactions without getting tired of being on the phone and computer.
(75
calls/day) Identify and assess customer needs and take action to resolve the same business day.
Be an advocate for exceptional customer care and go the extra mile to achieve customer satisfaction.
Answer customer questions on billing and scheduling and immediately do what's necessary to create an extraordinary customer experience.
Reach out to customers daily to ensure the service we provided met their needs and expectations.
Schedule sales appointments and service visits, as needed.
Unlimited administrative projects to help accounting, sales, production, and executive teams.
If all the above sounds fun, we invite you to submit a current resume with references.
A cover letter helping us see who you are helps too! Job Type:
Full-time Pay:
$17.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Care Specialist is the first impression of Schendel and Green Pest for many of our customers and is the person customers rely on to get the help they need.
Do you enjoy talking to and helping customers all day, every day? Are you organized and able to manage a large volume of small tasks to make sure customer accounts are correct? Do you work well with a fast-paced, Let's get this done right now! group of team members? Are you geared to do whatever is necessary to get the job done for the good of the customer or your fellow co-worker? Are you positive and enthusiastic? If you can say yes to all of the above, keep reading! WHO ARE WE LOOKING FOR? SOMEONE WHO:
Has contagious enthusiasm rooted in an exceptionally positive can-do attitude.
Has an innate desire to help our customers and other co-workers solve their problems.
Is always looking for ways to do things better or more efficiently.
Has a functional understanding of Microsoft Office, email, and texting.
Can learn our software quickly and roll with the many changes we make in how we use the software.
Can figure out the best course of action for the customer without a great deal of guidance.
Pays attention to the details.
We are service companies, and the details affect our customers and the service they receive, so we must enter all data into the system correctly.
WHAT WILL YOU DO AT SCHENDEL LAWN & LANDSCAPE/GREEN PEST SOLUTIONS? Handle a large volume of customer phone calls and digital interactions without getting tired of being on the phone and computer.
(75
calls/day) Identify and assess customer needs and take action to resolve the same business day.
Be an advocate for exceptional customer care and go the extra mile to achieve customer satisfaction.
Answer customer questions on billing and scheduling and immediately do what's necessary to create an extraordinary customer experience.
Reach out to customers daily to ensure the service we provided met their needs and expectations.
Schedule sales appointments and service visits, as needed.
Unlimited administrative projects to help accounting, sales, production, and executive teams.
If all the above sounds fun, we invite you to submit a current resume with references.
A cover letter helping us see who you are helps too! Job Type:
Full-time Pay:
$17.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
