Assistant General Manager
Topeka, KS Topeka, KS Full-time Full-time $37,000 - $44,000 a year $37,000 - $44,000 a year 7 days ago 7 days ago 7 days ago Endeavor Hotel Group, LLC is currently seeking a motivated individual to join their team as the Assistant General Manager of their hotel, Clubhouse Inn & Suites located in Topeka, Kansas! The Assistant General Manager is responsible for assisting the hotel manager with the completion of all activities related to hotel operations, completing duties as necessary when the manager is unavailable.
Under the direction of the hotel manager, this position will also work to ensure processes and policies implemented by management are being followed and that employees are operating efficiently.
This position will also handle client complaints and compliments and will follow up with management on any necessary action.
Personnel Management Assists manager with recruiting duties as necessary and oversees employee training program to ensure adequate staffing Operates as manager on duty when manager is absent Manages staffing schedules to ensure coverage for all hotel branch functions Provides staff with supervision including regular feedback regarding performance and behavior, escalating to hotel manager and HR personnel for any necessary corrective action Works to provide motivation as well as day-to-day direction for all location staff Works to promote and enforce company policy as outlined in employee handbook through positive communication and by exemplary performance and behavior at all times Property Management Identifies and delegates tasks as necessary to ensure building, grounds and equipment remain safe and operate effectively for guests and employees Actively works to identify risks pertaining to building or grounds and works with management and location staff to follow through on necessary repairs or improvements Ensures property maintenance staff receive adequate oversight and direction Regularly inspects guest rooms and public areas for cleanliness Assigned regular desk shifts or breakfast shifts Assists Manager with administrative work, as necessary Guest Experience Management Assists with the resolution of guest complaints or comments, informing manager of any escalated concerns as necessary Assists with providing customer service and fills in when necessary to ensure adequate service coverage Follows through completely on guest comments and concerns, ensuring guest needs are met and satisfaction is achieved Actively works to identify areas for improvement with regards to any items pertaining to guest experience and makes recommendations to executive management for any process or policy improvements Various other responsibilities as assigned by supervisor The ideal candidate will possess the following skills and
Qualifications:
Bachelor's degree in business management or equivalent experience in related field Basic knowledge of hotel processes, and a working knowledge of best practices related to staffing and business management Customer service skills Knowledge of Microsoft Office applications Skilled with attention to detail, strong written and verbal communication, multi-tasking, customer service, self-motivation, organized, interpersonal, applied leadership, customer relationship building, time management, computer literacy, personnel management, employee management, setting and managing budgets efficiently, process improvement, initiative and sound independent judgement About Clubhouse Inn & Suites:
Clubhouse Inn & Suites is a hotel located in Topeka, KS and is committed to providing guests with superior guest services.
Job Type:
Full-time Pay:
$37,000.
00 - $44,000.
00 per year
Benefits:
Dental insurance Health insurance Vision insurance Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Under the direction of the hotel manager, this position will also work to ensure processes and policies implemented by management are being followed and that employees are operating efficiently.
This position will also handle client complaints and compliments and will follow up with management on any necessary action.
Personnel Management Assists manager with recruiting duties as necessary and oversees employee training program to ensure adequate staffing Operates as manager on duty when manager is absent Manages staffing schedules to ensure coverage for all hotel branch functions Provides staff with supervision including regular feedback regarding performance and behavior, escalating to hotel manager and HR personnel for any necessary corrective action Works to provide motivation as well as day-to-day direction for all location staff Works to promote and enforce company policy as outlined in employee handbook through positive communication and by exemplary performance and behavior at all times Property Management Identifies and delegates tasks as necessary to ensure building, grounds and equipment remain safe and operate effectively for guests and employees Actively works to identify risks pertaining to building or grounds and works with management and location staff to follow through on necessary repairs or improvements Ensures property maintenance staff receive adequate oversight and direction Regularly inspects guest rooms and public areas for cleanliness Assigned regular desk shifts or breakfast shifts Assists Manager with administrative work, as necessary Guest Experience Management Assists with the resolution of guest complaints or comments, informing manager of any escalated concerns as necessary Assists with providing customer service and fills in when necessary to ensure adequate service coverage Follows through completely on guest comments and concerns, ensuring guest needs are met and satisfaction is achieved Actively works to identify areas for improvement with regards to any items pertaining to guest experience and makes recommendations to executive management for any process or policy improvements Various other responsibilities as assigned by supervisor The ideal candidate will possess the following skills and
Qualifications:
Bachelor's degree in business management or equivalent experience in related field Basic knowledge of hotel processes, and a working knowledge of best practices related to staffing and business management Customer service skills Knowledge of Microsoft Office applications Skilled with attention to detail, strong written and verbal communication, multi-tasking, customer service, self-motivation, organized, interpersonal, applied leadership, customer relationship building, time management, computer literacy, personnel management, employee management, setting and managing budgets efficiently, process improvement, initiative and sound independent judgement About Clubhouse Inn & Suites:
Clubhouse Inn & Suites is a hotel located in Topeka, KS and is committed to providing guests with superior guest services.
Job Type:
Full-time Pay:
$37,000.
00 - $44,000.
00 per year
Benefits:
Dental insurance Health insurance Vision insurance Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
