Operation Team Lead
Topeka, KS Topeka, KS Part-time Full-time Part-time Full-time $16 - $20 an hour $16 - $20 an hour 15 hours ago 15 hours ago 15 hours ago At Academy Sports
Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors.
From parents shopping for back-to-school to the premier athlete, our Operations department outfits a wide variety of customers.
Through a passion for excellence, the Operations Team Lead drives the business and customer service for the entire store.
Through this important work, the Operations Team Lead impacts customer satisfaction, store profitability, and Academy's Purpose.
Hiring Requirements Education:
High school diploma or general education degree (GED) preferred.
Work Experiences:
At least two (2) years of relevant work experience required.
In-direct support of people and processes to drive operational excellence and expected sales targets.
Other Requirements:
Must meet federal and state requirements for selling and processing firearms transactions.
Must meet requirements to qualify to obtain/maintain FOID card (Illinois only).
Skills:
Excellent customer service orientation; an effective problem solver and communicator with customers and team members Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals Prepare routine reports and correspondence Apply common sense understanding to carry out instructions furnished in written, oral or diagram form Working knowledge of inventory software, order processing systems, Microsoft Office products such as Word and Excel
Responsibilities:
Acts as lead and provides guidance when needed to sales team members with cashiers and Asset Protection to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks.
Assists manager with daily planning of operational tasks assigned to the store.
Oversees special or ongoing process improvement projects and initiatives.
Executes plan to ensure team members are compliant with established policies and procedures and applicable laws.
Assists with departmental zoning by providing support, guidance and overseeing the recovery process.
Actively participates in floor walks with Store Manager, Store Director, District Manager, and Regional Vice President.
Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
Required to complete Firearms Sales Certification Training.
Required to learn and follow company policies, procedures and safety rules.
Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
Duties may change and team members may be required to perform other duties as assigned.
Physical Requirements & Attendance Ability to work flexible schedule including nights, weekends and holidays as needed.
Regularly required to talk and hear, stand walk, use hands to finger, handle or feel; reach with and arms and stoop, kneel, crouch or crawl.
Occasionally required to sit, climb, balance and lift 41 to 60 pounds Must constantly lift and/or move up to 3 pounds, frequently lift and/or move up to 6 pounds and occasionally lift up to 1 pound with another team member.
Job Types:
Full-time, Part-time Pay:
$16.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Shift:
10 hour shift 8 hour shift Weekly day range:
Monday to Friday Weekends as needed Ability to commute/relocate:
Topeka, KS 66604:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors.
From parents shopping for back-to-school to the premier athlete, our Operations department outfits a wide variety of customers.
Through a passion for excellence, the Operations Team Lead drives the business and customer service for the entire store.
Through this important work, the Operations Team Lead impacts customer satisfaction, store profitability, and Academy's Purpose.
Hiring Requirements Education:
High school diploma or general education degree (GED) preferred.
Work Experiences:
At least two (2) years of relevant work experience required.
In-direct support of people and processes to drive operational excellence and expected sales targets.
Other Requirements:
Must meet federal and state requirements for selling and processing firearms transactions.
Must meet requirements to qualify to obtain/maintain FOID card (Illinois only).
Skills:
Excellent customer service orientation; an effective problem solver and communicator with customers and team members Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals Prepare routine reports and correspondence Apply common sense understanding to carry out instructions furnished in written, oral or diagram form Working knowledge of inventory software, order processing systems, Microsoft Office products such as Word and Excel
Responsibilities:
Acts as lead and provides guidance when needed to sales team members with cashiers and Asset Protection to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks.
Assists manager with daily planning of operational tasks assigned to the store.
Oversees special or ongoing process improvement projects and initiatives.
Executes plan to ensure team members are compliant with established policies and procedures and applicable laws.
Assists with departmental zoning by providing support, guidance and overseeing the recovery process.
Actively participates in floor walks with Store Manager, Store Director, District Manager, and Regional Vice President.
Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
Required to complete Firearms Sales Certification Training.
Required to learn and follow company policies, procedures and safety rules.
Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
Duties may change and team members may be required to perform other duties as assigned.
Physical Requirements & Attendance Ability to work flexible schedule including nights, weekends and holidays as needed.
Regularly required to talk and hear, stand walk, use hands to finger, handle or feel; reach with and arms and stoop, kneel, crouch or crawl.
Occasionally required to sit, climb, balance and lift 41 to 60 pounds Must constantly lift and/or move up to 3 pounds, frequently lift and/or move up to 6 pounds and occasionally lift up to 1 pound with another team member.
Job Types:
Full-time, Part-time Pay:
$16.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Shift:
10 hour shift 8 hour shift Weekly day range:
Monday to Friday Weekends as needed Ability to commute/relocate:
Topeka, KS 66604:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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