Desktop Support Technician II
Topeka, KS Topeka, KS Full-time Full-time Estimated:
$45.
6K - $57.
7K a year Estimated:
$45.
6K - $57.
7K a year 20 hours ago 20 hours ago 20 hours ago Do you have a great sense of humor, enjoy solving problems, and get satisfaction from making someone's day a little brighter? If so, we are looking for YOU! Premier One is an IT department for hire, providing IT with a Human Touch for clients across the United States over 30 years.
We have a fun, casual, and collaborative environment and are looking for a talented and experienced Desktop Support Technician II to join our team.
This position is remote, although we are looking for someone in the area! Competencies You'll Need:
Technical Savvy & Professional IT Knowledge Human-centric Attitude Bias to Action Quality Conscious Continuous Learning What You'll do:
Troubleshoot and resolve IT support issues submitted by Premier One clients Maintain advanced knowledge of clients, their IT systems, and their relationship with Premier One Maintain advanced knowledge of supported Line of Business applications Establish positive relationships with clients, face-to-face, by telephone and email Maintain a working team relationship with Service and Engineer teams Provide training, documentation, and knowledge transfer to technicians Provide, manage, and develop documentation and SOP's Provide escalation IT support for technicians Perform on-call responsibilities as assigned by supervisor What Experience and Education You'll Need:
High School Diploma or GED required; some post-secondary education or training is preferred MCSA, A+, and Network
certification preferred Minimum 4 years of IT support and customer service Advanced knowledge in select client environments, software, and systems Demonstrated expertise in troubleshooting hardware and software across multiple platforms Prior exposure to professional office environment Other Skills and Abilities You'll Need:
Provide superior client service by resolving problems efficiently and responding quickly Ability to work independently and in team settings Ability to communicate clearly and quickly on the phone and via video conference Ability to work efficiently with attention to details and quality of work produced Ability to effectively work in a high pressure, fast-paced environment accountable for results Ability to work with a myriad of personality types in a congenial and respectful manner Ability to communicate effectively, both verbally and in writing, with staff, clients, and the community Ability to organize, multi-task, plan and set priorities with minimal supervision Maintain an attitude of confidence, enthusiasm, and positivity Physical ability to lift up to 50 pounds What Are the Perks? Remote Position Rapidly growing company Casual and collaborative environment Competitive pay Excellent benefits Generous PTO with paid holidays If you feel YOU would be successful in this role, please submit your resume.
We'd love to chat with you! Work Remotely Yes Job Type:
Full-time Pay:
$49,000.
00 - $63,000.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance Experience level:
4 years Schedule:
8 hour shift Education:
Bachelor's (Preferred)
Experience:
Desktop support:
4 years (Required) License/Certification:
MCSA (Preferred) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
$45.
6K - $57.
7K a year Estimated:
$45.
6K - $57.
7K a year 20 hours ago 20 hours ago 20 hours ago Do you have a great sense of humor, enjoy solving problems, and get satisfaction from making someone's day a little brighter? If so, we are looking for YOU! Premier One is an IT department for hire, providing IT with a Human Touch for clients across the United States over 30 years.
We have a fun, casual, and collaborative environment and are looking for a talented and experienced Desktop Support Technician II to join our team.
This position is remote, although we are looking for someone in the area! Competencies You'll Need:
Technical Savvy & Professional IT Knowledge Human-centric Attitude Bias to Action Quality Conscious Continuous Learning What You'll do:
Troubleshoot and resolve IT support issues submitted by Premier One clients Maintain advanced knowledge of clients, their IT systems, and their relationship with Premier One Maintain advanced knowledge of supported Line of Business applications Establish positive relationships with clients, face-to-face, by telephone and email Maintain a working team relationship with Service and Engineer teams Provide training, documentation, and knowledge transfer to technicians Provide, manage, and develop documentation and SOP's Provide escalation IT support for technicians Perform on-call responsibilities as assigned by supervisor What Experience and Education You'll Need:
High School Diploma or GED required; some post-secondary education or training is preferred MCSA, A+, and Network
certification preferred Minimum 4 years of IT support and customer service Advanced knowledge in select client environments, software, and systems Demonstrated expertise in troubleshooting hardware and software across multiple platforms Prior exposure to professional office environment Other Skills and Abilities You'll Need:
Provide superior client service by resolving problems efficiently and responding quickly Ability to work independently and in team settings Ability to communicate clearly and quickly on the phone and via video conference Ability to work efficiently with attention to details and quality of work produced Ability to effectively work in a high pressure, fast-paced environment accountable for results Ability to work with a myriad of personality types in a congenial and respectful manner Ability to communicate effectively, both verbally and in writing, with staff, clients, and the community Ability to organize, multi-task, plan and set priorities with minimal supervision Maintain an attitude of confidence, enthusiasm, and positivity Physical ability to lift up to 50 pounds What Are the Perks? Remote Position Rapidly growing company Casual and collaborative environment Competitive pay Excellent benefits Generous PTO with paid holidays If you feel YOU would be successful in this role, please submit your resume.
We'd love to chat with you! Work Remotely Yes Job Type:
Full-time Pay:
$49,000.
00 - $63,000.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance Experience level:
4 years Schedule:
8 hour shift Education:
Bachelor's (Preferred)
Experience:
Desktop support:
4 years (Required) License/Certification:
MCSA (Preferred) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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