Help Desk Technician
3.
5 Topeka, KS Topeka, KS Contract Contract $24 - $25 an hour $24 - $25 an hour 17 hours ago 17 hours ago 17 hours ago Duration:
10 Months contract with possibility of extension.
Mandatory:
Bachelor's degree in a related field and 1 year recent experience in Service Desk operations.
Associates Degree in a computer science-related field and 2 years recent experience in Service Desk operations.
High School diploma and two years of demonstrated work experience on a Service Desk
Qualifications:
2 years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting.
Candidates must be familiar with Incident Management software and processes, remote management tools, and have higher than average customer service skills Valid driver's license required Candidates should have proficient keyboarding skills with little to no errors (no less than 40 WPM) Preferred Skills:
Prefer CompTIA A
or Net
certifications Education or training in ITIL, electronics, organizing, planning, decision making, and effective communication skills are preferred Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred
Job Description:
Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Edge, Adobe Reader, VPN connectivity, Citrix, printers, and applications developed and/or hosted in-house.
Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customers expectations by delivering quality customer service.
With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.
Consistently uses courtesy while providing support to end users.
Asks questions to gather information about the problem and listens carefully.
Guides the user through diagnostic and resolution procedures, using clear and concise directions.
Resolves a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner.
Documents, tracks, and monitors trouble tickets to resolution.
Meets SLA requirements.
Follows policies and procedures to ensure corporate data security.
Executes and enforces user access guidelines and procedures.
Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.
Responds positively and promptly to coworker requests for assistance.
Participates in assigned projects, contributing to their accurate and timely completion.
Communicates effectively with all levels of employees, both technical and non-technical.
Job Type:
Contract Salary:
$24.
00 - $25.
00 per hour Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Help desk:
1 year (Required) Ability to Commute:
Topeka, KS 66612 (Required) Work Location:
In person Job Type:
Contract.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Topeka, KS Topeka, KS Contract Contract $24 - $25 an hour $24 - $25 an hour 17 hours ago 17 hours ago 17 hours ago Duration:
10 Months contract with possibility of extension.
Mandatory:
Bachelor's degree in a related field and 1 year recent experience in Service Desk operations.
Associates Degree in a computer science-related field and 2 years recent experience in Service Desk operations.
High School diploma and two years of demonstrated work experience on a Service Desk
Qualifications:
2 years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting.
Candidates must be familiar with Incident Management software and processes, remote management tools, and have higher than average customer service skills Valid driver's license required Candidates should have proficient keyboarding skills with little to no errors (no less than 40 WPM) Preferred Skills:
Prefer CompTIA A
or Net
certifications Education or training in ITIL, electronics, organizing, planning, decision making, and effective communication skills are preferred Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred
Job Description:
Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Edge, Adobe Reader, VPN connectivity, Citrix, printers, and applications developed and/or hosted in-house.
Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customers expectations by delivering quality customer service.
With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.
Consistently uses courtesy while providing support to end users.
Asks questions to gather information about the problem and listens carefully.
Guides the user through diagnostic and resolution procedures, using clear and concise directions.
Resolves a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner.
Documents, tracks, and monitors trouble tickets to resolution.
Meets SLA requirements.
Follows policies and procedures to ensure corporate data security.
Executes and enforces user access guidelines and procedures.
Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.
Responds positively and promptly to coworker requests for assistance.
Participates in assigned projects, contributing to their accurate and timely completion.
Communicates effectively with all levels of employees, both technical and non-technical.
Job Type:
Contract Salary:
$24.
00 - $25.
00 per hour Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Help desk:
1 year (Required) Ability to Commute:
Topeka, KS 66612 (Required) Work Location:
In person Job Type:
Contract.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
