Supervisory Social Services Assistant
Major duties and responsibilities include:
Assigns work to subordinates (including but not limited to Facility Transportation Plans, Rescues, and follow ups). Reviews work done by subordinates. Conducts performance evaluations. Counsels employees on behavioral issues. Makes the determination of when to forward cases to the Supervisory Health Science Specialist for clinical follow up. Enforce adherence to rules and regulations. Ensures agency policies, procedures, and practices are following federal, state and VA agency standards and guidelines. Communicates changes to staff regarding policy and procedure updates, VCL changes, and info as needed. Proposes and recommends process improvements for Veterans Crisis Line Social Services Assistant and Lead Social Services Assistants. Investigates and responds to Veterans and community complaints and inquiries. Oversees VCL SSA floor operations. Provides back up consultation for staff in emergency situations. Monitor reports to ensure operational coverage of staffing is met. Represents the Social Services program during meetings with internal and external stakeholders. Conducts and directs the review and evaluation of time and attendance reports, staffing allocations. Monitors and maintenance of floor supplies and proposes requests to leadership for procurement of these items as needed. Develop training materials to meet staff training needs. Serves as the subject matter expert for SSA and LSSA training. Ensures individual training requirements for all assigned staff are complete and current. Work Schedule:
Varied to include nights and weekends, nights, weekends, and holidays. You will be expected to work all shifts. Compressed/Flexible:
Not Available Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Social Services Assistant/PD07565A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/26/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-8. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-08 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Provided guidance on dispatch of emergency services, how to locate callers in danger, and ensures the correct and appropriate submission of Veteran Protected Health Information to VA Medical Centers (VAMC) around the country. Exercised technical and administrative oversight of Social Service team. Trains team in using information from CPRS and CAPRI records to communicate and assist with crisis intervention. Exercised creative problem-solving skills and makes critical, time-sensitive decisions while handling emergent situations involving emergency dispatch requests and facility transport plans. Developed or assisted with the development and implementation of policies and procedures. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two full years of graduate education or a master's degree that's directly related to the work of this position. One year of full-time graduate education is the number of credit hours that the school attended has determined to represent 1 year of full-time study. Transcripts must be submitted at the time of application. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of related specialized experience and education, as described above, that demonstrates your ability to perform the duties of this position. Your experience must be fully documented in your resume, and you must submit transcripts with your application. Managing Human ResourcesOrganizational AwarenessPlanning and EvaluatingTeaching OthersTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary; typically work is accomplished in an office type setting. However, there may be some walking, standing, bending and carrying on light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Assigns work to subordinates (including but not limited to Facility Transportation Plans, Rescues, and follow ups). Reviews work done by subordinates. Conducts performance evaluations. Counsels employees on behavioral issues. Makes the determination of when to forward cases to the Supervisory Health Science Specialist for clinical follow up. Enforce adherence to rules and regulations. Ensures agency policies, procedures, and practices are following federal, state and VA agency standards and guidelines. Communicates changes to staff regarding policy and procedure updates, VCL changes, and info as needed. Proposes and recommends process improvements for Veterans Crisis Line Social Services Assistant and Lead Social Services Assistants. Investigates and responds to Veterans and community complaints and inquiries. Oversees VCL SSA floor operations. Provides back up consultation for staff in emergency situations. Monitor reports to ensure operational coverage of staffing is met. Represents the Social Services program during meetings with internal and external stakeholders. Conducts and directs the review and evaluation of time and attendance reports, staffing allocations. Monitors and maintenance of floor supplies and proposes requests to leadership for procurement of these items as needed. Develop training materials to meet staff training needs. Serves as the subject matter expert for SSA and LSSA training. Ensures individual training requirements for all assigned staff are complete and current. Work Schedule:
Varied to include nights and weekends, nights, weekends, and holidays. You will be expected to work all shifts. Compressed/Flexible:
Not Available Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Social Services Assistant/PD07565A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/26/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-8. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-08 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Provided guidance on dispatch of emergency services, how to locate callers in danger, and ensures the correct and appropriate submission of Veteran Protected Health Information to VA Medical Centers (VAMC) around the country. Exercised technical and administrative oversight of Social Service team. Trains team in using information from CPRS and CAPRI records to communicate and assist with crisis intervention. Exercised creative problem-solving skills and makes critical, time-sensitive decisions while handling emergent situations involving emergency dispatch requests and facility transport plans. Developed or assisted with the development and implementation of policies and procedures. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two full years of graduate education or a master's degree that's directly related to the work of this position. One year of full-time graduate education is the number of credit hours that the school attended has determined to represent 1 year of full-time study. Transcripts must be submitted at the time of application. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of related specialized experience and education, as described above, that demonstrates your ability to perform the duties of this position. Your experience must be fully documented in your resume, and you must submit transcripts with your application. Managing Human ResourcesOrganizational AwarenessPlanning and EvaluatingTeaching OthersTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary; typically work is accomplished in an office type setting. However, there may be some walking, standing, bending and carrying on light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0186 Social Services Aid And Assistant - Salary Range:
$53,443 to $69,477 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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